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IMPORTANT INFORMATION: cancellation of reservations and health measures

Our priority is you.

Dear guests,

The persistence of COVID 19 requires that we adapt to new demands from our customers and propose specific provisions related to the pandemic.

We want you to know that your safety and well-being are our top priorities.

You will find below our cancellation policy and the sanitary measures we apply to welcome you safely.

Cancellation of reservation due to COVID 19:

  • Any cancellation of reservation, including last minute, will be without any charge or penalty if it is justified by government measures restricting movement (and not curfew) or reasons personal data related to the COVID 19 disease (proof will be requested): positive status, forced isolation, hospitalization.

Sanitary measures to ensure your safety:

  • We have voluntarily removed cushions, bed runners and blankets. We have at your disposal (on request) blankets which are cleaned and disinfected after each client,

  • Sheets and duvet covers are washed in industrial laundry using a hospital cleaning protocol. Linens, kitchen, bathrobes and spa towels are washed at high temperature and disinfected,

  • When preparing your accommodation, in addition to a complete cleaning, we disinfect, among other things, door handles, remote controls, switches, worktops and toilets,

  • At the end of the household, we spray a bactericidal and virucidal disinfectant,

  • Two liquid hand washing soaps are present in each accommodation,

  • We have at your disposal (on request) 10 disinfectant wipes for your stay,

  • A hydro-alcoholic gel is present in the passage (reception) for all our guests when consulting the tourist brochures.

  • The air conditioning has been cleaned and disinfected with a persistent virucidal and bactericidal product,

  • A disinfectant spray is available:

    • At the pool for sunbathing, mattress and shower

    • At the Spa : for the shower and the sandals

We are closely monitoring the development of the situation and the instructions from the authorities. As a result, we may need to adapt our procedures and our cancellation policy.

We remain at your disposal for further information.

Take care of yourself and your loved ones

Truly,

Vincent Clerjoux-Rhodes

Xavier Durand